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Zoey Chen · Study

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Zoey Chen

10 works· latest 2022· 2 institutionscluster: provisionalORCID 0000-0001-8020-0704

h-index7

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Citations1,099

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Most cited in this library

Temporal Contiguity and Negativity Bias in the Impact of Online Word of Mouth2013 · 480 citations
When, Why, and How Controversy Causes Conversation2013 · 241 citations
Social Acceptance and Word of Mouth: How the Motive to Belong Leads to Divergent WOM with Strangers and Friends2017 · 147 citations
How consumer digital signals are reshaping the customer journey2022 · 135 citations
When controversy sparks Buzz-and when it doesn't2014 · 42 citations

Works

10 shown

How consumer digital signals are reshaping the customer journey

Journal of the Academy of Marketing Science·2022·12 authors·Open access

135citations

More Rational or More Emotional Than Others? Lay Beliefs About Decision‐Making Strategies

Journal of Consumer Psychology·2021·3 authors

23citations

Are We There Yet? An Anticipation Account of the Return Trip Effect

Social Psychological and Personality Science·2020·3 authors

0citations

Social Acceptance and Word of Mouth: How the Motive to Belong Leads to Divergent WOM with Strangers and Friends

Journal of Consumer Research·2017·1 author

147citations

Everywhere and at All Times: Mobility, Consumer Decision Making, and Choice

Customer Needs and Solutions·2016·11 authors·Open access

31citations

When controversy sparks Buzz-and when it doesn't

Harvard business review·2014·2 authors

42citations

When, Why, and How Controversy Causes Conversation

Journal of Consumer Research·2013·2 authors·Open access

241citations

Temporal Contiguity and Negativity Bias in the Impact of Online Word of Mouth

Journal of Marketing Research·2013·2 authors

480citations

When Controversy Begets Conversation

PsycEXTRA Dataset·2013·2 authors·dataset

0citations

Low batteries make you greedy: The effect of product states on human behavior

·2012·2 authors

0citations