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Charlene Pleger Bebko · Study

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Charlene Pleger Bebko

3 works· latest 2005· 1 institutionscluster: provisional

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i103

Citations426

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Most cited in this library

Service intangibility and its impact on consumer expectations of service quality2000 · 358 citations
Social Cause versus Profit Oriented Advertisements2005 · 39 citations
Service encounter problems: which service providers are more likely to be blamed?2001 · 29 citations

Works

3 shown

Social Cause versus Profit Oriented Advertisements

Journal of Promotion Management·2005·2 authors

39citations

Service encounter problems: which service providers are more likely to be blamed?

Journal of Services Marketing·2001·1 author

29citations

Service intangibility and its impact on consumer expectations of service quality

Journal of Services Marketing·2000·1 author

358citations