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Jan Mattsson · Study
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Author
Jan Mattsson
39 works
· latest 2017
· 6 institutions
cluster: provisional
ORCID 0000-0002-4121-0114
Works
39 shown
Understanding collaborative consumption: Test of a theoretical model
Technological Forecasting and Social Change
·
2017
·
2 authors
·
Open access
261
citations
“Fake it until you make it”: business model conceptualization in digital entrepreneurship
Journal of Strategic Marketing
·
2016
·
2 authors
·
Open access
85
citations
Remembered experiences and revisit intentions: A longitudinal study of safari park visitors
Tourism Management
·
2016
·
3 authors
·
Open access
185
citations
Building tribal communities in the collaborative economy: an innovation framework
Prometheus
·
2016
·
2 authors
·
Open access
36
citations
Understanding current and future issues in collaborative consumption: A four-stage Delphi study
Technological Forecasting and Social Change
·
2016
·
2 authors
·
Open access
384
citations
City renewal as open innovation
Journal of Innovation Economics & Management
·
2015
·
2 authors
13
citations
Assessing the value of real-life brands in Virtual Worlds
Technological Forecasting and Social Change
·
2014
·
3 authors
·
Open access
43
citations
Destination brand experience and visitor behavior: Testing a scale in the tourism context
Annals of Tourism Research
·
2014
·
3 authors
332
citations
Organisational conditions for service encounter-based innovation
Research Policy
·
2013
·
3 authors
70
citations
Hotel Innovation and Its Effect on Business Performance
International Journal of Tourism Research
·
2013
·
2 authors
73
citations
Text-analytic measurement of effectuation and causation orientations among small and global business managers
Quality & Quantity
·
2012
·
2 authors
11
citations
Ethics in the bank internet encounter: an explorative study
Journal of Information Communication and Ethics in Society
·
2012
·
2 authors
34
citations
How dynamic capabilities drive performance in the Indian IT industry: the role of information and co-ordination
Service Industries Journal
·
2011
·
4 authors
·
Open access
20
citations
Exploring the fit of real brands in theSecond Life1virtual world
Journal of Marketing Management
·
2011
·
2 authors
43
citations
Segmenting Brand Value Perceptions of Consumers in Virtual Worlds
International Journal of Online Marketing
·
2011
·
2 authors
18
citations
Developing a strategic abstraction tool for service innovation
Journal of Strategic Marketing
·
2010
·
1 author
16
citations
Experimental methods in innovation research
Research Policy
·
2010
·
3 authors
112
citations
Editorial
Service Industries Journal
·
2008
·
2 authors
·
editorial
17
citations
BRAND VALUE IN VIRTUAL WORLDS: AN AXIOLOGICAL APPROACH
Kent Academic Repository (University of Kent)
·
2008
·
2 authors
·
other
78
citations
Innovation behavior in the hotel industry
Omega
·
2007
·
2 authors
372
citations
E-marketing ethics: a theory of value priorities
International Journal of Internet Marketing and Advertising
·
2006
·
2 authors
39
citations
Internet banking: modelling the e‐competence of customers with a text‐analytic CIT approach
International Journal of Bank Marketing
·
2005
·
2 authors
18
citations
The Effect of Verbalized Emotions on Loyalty in Written Complaints
Total Quality Management & Business Excellence
·
2004
·
3 authors
45
citations
Relationships, the role of individuals and knowledge flows in the internationalisation of service firms
International Journal of Service Industry Management
·
2003
·
5 authors
120
citations
Impact of customer preconsumption mood on the evaluation of employee behavior in service encounters
Psychology and Marketing
·
2002
·
2 authors
119
citations
Managers' perception of relationship management in heterogeneous markets
Industrial Marketing Management
·
2002
·
2 authors
39
citations
An analysis of international business-to-business relationships based on the Commitment–Trust theory
Industrial Marketing Management
·
2002
·
5 authors
237
citations
Employee behavior, feelings of warmth and customer perception in service encounters
International Journal of Retail & Distribution Management
·
2002
·
2 authors
99
citations
Affective consumer responses in service encounters: The emotional content in narratives of critical incidents
Journal of Economic Psychology
·
2001
·
4 authors
93
citations
Australian import managers’ purchasing decision behavior: an empirical study
International Marketing Review
·
1999
·
3 authors
40
citations
Warmth during non-productive retail encounters: the hidden side of productivity
International Journal of Research in Marketing
·
1998
·
2 authors
88
citations
A comparison of service delivery processes of different complexity
International Journal of Service Industry Management
·
1998
·
2 authors
69
citations
The dynamics of the service delivery process: A value-based approach
International Journal of Research in Marketing
·
1997
·
4 authors
276
citations
An Empirical Assessment of Customer Satisfaction in Tourism
Service Industries Journal
·
1996
·
2 authors
·
Open access
163
citations
Analysis, planning, improvisation and control in the development of new services
International Journal of Service Industry Management
·
1995
·
3 authors
199
citations
Cumulative Encounter Satisfaction in the Hotel Conference Process
International Journal of Service Industry Management
·
1994
·
2 authors
83
citations
Customer Satisfaction during the Service Delivery Process
European Journal of Marketing
·
1994
·
2 authors
253
citations
Improving Service Quality in Person-to-Person Encounters: Integrating Findings from a Multi-disciplinary Review
Service Industries Journal
·
1994
·
1 author
96
citations
A Service Quality Model Based on an Ideal Value Standard
International Journal of Service Industry Management
·
1992
·
1 author
138
citations