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Leonhard Mandl · Study

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Leonhard Mandl

2 works· latest 2018· 1 institutionscluster: provisional

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i102

Citations205

Works here2

17

18

Most cited in this library

Buffering effects of brand community identification in service failures: The role of customer citizenship behaviors2018 · 118 citations
Unveiling the recovery time zone of tolerance: when time matters in service recovery2017 · 87 citations

Works

2 shown

Buffering effects of brand community identification in service failures: The role of customer citizenship behaviors

Journal of Business Research·2018·2 authors·Open access

118citations

Unveiling the recovery time zone of tolerance: when time matters in service recovery

Journal of the Academy of Marketing Science·2017·3 authors

87citations