SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Singaram Pugazhendhi · Study

Home/Author

Singaram Pugazhendhi

8 works· latest 2016· 1 institutionscluster: provisional

h-index8

i108

Citations545

Works here8

10

11

12

16

Most cited in this library

Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty – A case study of home appliances business2016 · 186 citations
Generic balanced scorecard framework for third party logistics service provider2012 · 90 citations
Information Sharing in Supply Chains: An Overview2012 · 77 citations
Influence of 3PL service offerings on client performance in India2010 · 58 citations
Towards taxonomy architecture of knowledge management for third‐party logistics service provider2011 · 49 citations

Works

8 shown

Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty – A case study of home appliances business

Journal of Retailing and Consumer Services·2016·3 authors

186citations

Integration of IPA and QFD to assess the service quality and to identify after sales service strategies to improve customer satisfaction – a case study

Production Planning & Control·2016·3 authors

37citations

Drivers for logistics outsourcing and factor analysis for selection of 3PL provider

International Journal of Business Excellence·2012·3 authors

19citations

Generic balanced scorecard framework for third party logistics service provider

International Journal of Production Economics·2012·5 authors

90citations

Information Sharing in Supply Chains: An Overview

Procedia Engineering·2012·2 authors·other·Open access

77citations

Perceptions of service providers and customers of key success factors of third-party logistics relationships – an empirical study

International Journal of Logistics Research and Applications·2011·6 authors

29citations

Towards taxonomy architecture of knowledge management for third‐party logistics service provider

Benchmarking An International Journal·2011·3 authors

49citations

Influence of 3PL service offerings on client performance in India

Transportation Research Part E Logistics and Transportation Review·2010·5 authors

58citations