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Olga Gjerald · Study
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Author
Olga Gjerald
11 works
· latest 2026
· 1 institutions
cluster: provisional
ORCID 0000-0001-8026-4898
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Citations
68
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26
Most cited in this library
20 years of Nordic hospitality research: a review and future research agenda
2021 · 30 citations
From discontent to action: #quarantinehotel as not just a hashtag
2022 · 9 citations
How face-to-face feedback influences guest outcome evaluation of co-production: Changing or shaping guest experiences?
2016 · 9 citations
Say it’s fantastic or say nothing at all: Effects of feedback on consumers’ satisfaction with the outcome of co-production
2018 · 8 citations
Why should Hospitality Management Focus more on the Construct of Basic Assumptions? A Review and Research Agenda
2008 · 7 citations
Works
11 shown
Manifesto for hospitality work: An intellectual activism approach
Strathprints: The University of Strathclyde institutional repository (University of Strathclyde)
·
2026
·
6 authors
0
citations
The Fair Work Framework:
Goodfellow Publishers Ltd eBooks
·
2025
·
3 authors
·
chapter
0
citations
Futures for hospitality work and call to action
Goodfellow Publishers Ltd eBooks
·
2025
·
4 authors
·
chapter
0
citations
Interrogating Tourism and Hospitality's Wicked Employment Issues Through the Lens of Paradox Theory
Advances in culture, tourism and hospitality research
·
2024
·
7 authors
·
chapter
4
citations
Guided discussion or immersive play? Influence of on-site presentation platform on visitor satisfaction in a heritage attraction
Scandinavian Journal of Hospitality and Tourism
·
2022
·
1 author
·
Open access
1
citations
From discontent to action: #quarantinehotel as not just a hashtag
Cogent Social Sciences
·
2022
·
2 authors
·
Open access
9
citations
20 years of Nordic hospitality research: a review and future research agenda
Scandinavian Journal of Hospitality and Tourism
·
2021
·
3 authors
·
Open access
30
citations
Say it’s fantastic or say nothing at all: Effects of feedback on consumers’ satisfaction with the outcome of co-production
Cogent Business & Management
·
2018
·
3 authors
·
Open access
8
citations
How face-to-face feedback influences guest outcome evaluation of co-production: Changing or shaping guest experiences?
Tourism Management Perspectives
·
2016
·
3 authors
9
citations
Basic assumptions of service employees
·
2010
·
1 author
0
citations
Why should Hospitality Management Focus more on the Construct of Basic Assumptions? A Review and Research Agenda
Scandinavian Journal of Hospitality and Tourism
·
2008
·
2 authors
7
citations