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Andrea Birch-Jensen · Study

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Andrea Birch-Jensen

4 works· latest 2022· 1 institutionscluster: provisional

h-index4

i104

Citations104

Works here4

18

20

22

Most cited in this library

Digitally connected services: Improvements through customer-initiated feedback2020 · 42 citations
Quality functions' use of customer feedback as activation triggers for absorptive capacity and value co-creation2022 · 31 citations
Use of customer satisfaction measurements to drive improvements2018 · 17 citations
Absorptive capacity as enabler for service improvements − the role of customer satisfaction information usage2020 · 14 citations

Works

4 shown

Quality functions' use of customer feedback as activation triggers for absorptive capacity and value co-creation

International Journal of Operations & Production Management·2022·4 authors·Open access

31citations

Absorptive capacity as enabler for service improvements − the role of customer satisfaction information usage

Total Quality Management & Business Excellence·2020·3 authors·Open access

14citations

Digitally connected services: Improvements through customer-initiated feedback

European Management Journal·2020·3 authors

42citations

Use of customer satisfaction measurements to drive improvements

Total Quality Management & Business Excellence·2018·4 authors

17citations