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João P. Serrano · Study

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João P. Serrano

2 works· latest 2021· 1 institutionscluster: provisionalORCID 0000-0002-0169-3174

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i102

Citations81

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21

Most cited in this library

A review of methods used on IT maturity models development: A systematic literature review and a critical analysis2020 · 47 citations
An IT Service Management Literature Review: Challenges, Benefits, Opportunities and Implementation Practices2021 · 34 citations

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An IT Service Management Literature Review: Challenges, Benefits, Opportunities and Implementation Practices

Information·2021·5 authors·Open access

34citations

A review of methods used on IT maturity models development: A systematic literature review and a critical analysis

Journal of Information Technology·2020·2 authors·review

47citations