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Boo Ho Voon · Study

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Boo Ho Voon

8 works· latest 2023· 1 institutionscluster: provisionalORCID 0000-0002-1570-4743

h-index8

i108

Citations480

Works here8

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Most cited in this library

Culture and service quality expectations2007 · 162 citations
Linking a service‐driven market orientation to service quality2006 · 117 citations
SERVMO: A Measure for Service-Driven Market Orientation in Higher Education2008 · 47 citations
Role of Service Environment for Restaurants: The Youth Customers’ Perspective2012 · 46 citations
Improving the Service Operations of Fast-food Restaurants2016 · 35 citations

Works

8 shown

Switching intention, WOM and quality of public transport services: A case of the Kuala Lumpur conurbation

Multimodal Transportation·2023·4 authors·Open access

27citations

To explain and to predict: analysis of opportunity recognition on the relationship between personal factors, environmental factors and entrepreneurs' performance

Asia-Pacific Journal of Business Administration·2022·5 authors

34citations

Improving the Service Operations of Fast-food Restaurants

Procedia - Social and Behavioral Sciences·2016·3 authors·other·Open access

35citations

Identifying the Dimensions for Culture of Excellence in Higher Education

Procedia - Social and Behavioral Sciences·2016·2 authors·other·Open access

12citations

Role of Service Environment for Restaurants: The Youth Customers’ Perspective

Procedia - Social and Behavioral Sciences·2012·1 author·other·Open access

46citations

SERVMO: A Measure for Service-Driven Market Orientation in Higher Education

Journal of Marketing for HIGHER EDUCATION·2008·1 author

47citations

Culture and service quality expectations

Managing Service Quality·2007·2 authors

162citations

Linking a service‐driven market orientation to service quality

Managing Service Quality·2006·1 author

117citations