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Lakhi Muhammad · Study
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Author
Lakhi Muhammad
7 works
· latest 2021
· 2 institutions
cluster: provisional
ORCID 0000-0002-7386-1843
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Citations
389
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Most cited in this library
Mediating role of customer forgiveness between perceived justice and satisfaction
2019 · 81 citations
When and why organizational dehumanization leads to deviant work behaviors in hospitality industry
2021 · 78 citations
Impact of organizational mistreatment on employee performance in the hotel industry
2020 · 67 citations
Impact of employee perceptions of mistreatment on organizational performance in the hotel industry
2019 · 56 citations
Unraveling the complex nexus of punitive supervision and deviant work behaviors: findings and implications from hospitality employees in Pakistan
2021 · 46 citations
Works
7 shown
When and why organizational dehumanization leads to deviant work behaviors in hospitality industry
International Journal of Hospitality Management
·
2021
·
2 authors
78
citations
Unraveling the complex nexus of punitive supervision and deviant work behaviors: findings and implications from hospitality employees in Pakistan
International Journal of Contemporary Hospitality Management
·
2021
·
3 authors
46
citations
Impact of organizational mistreatment on employee performance in the hotel industry
International Journal of Contemporary Hospitality Management
·
2020
·
2 authors
67
citations
Impact of employee perceptions of mistreatment on organizational performance in the hotel industry
International Journal of Contemporary Hospitality Management
·
2019
·
2 authors
56
citations
Mediating role of customer forgiveness between perceived justice and satisfaction
Journal of Retailing and Consumer Services
·
2019
·
2 authors
81
citations
Do service firm employee and customer relations matter for customer forgiveness in service recovery?
Asia Pacific Journal of Marketing and Logistics
·
2019
·
2 authors
34
citations
Influence of social capital on customer’s relationship satisfaction in the Pakistani banking industry
Asia Pacific Journal of Marketing and Logistics
·
2017
·
3 authors
27
citations