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Qiulan Hong · Study
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Qiulan Hong
1 works
· latest 2008
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cluster: provisional
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An epistemological critique of gap theory based library assessment: the case of SERVQUAL
2008 · 48 citations
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An epistemological critique of gap theory based library assessment: the case of SERVQUAL
Journal of Documentation
·
2008
·
3 authors
48
citations