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Hsiu‐Chen Chang · Study

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Hsiu‐Chen Chang

3 works· latest 2012· 2 institutionscluster: provisional

h-index3

i103

Citations70

Works here3

04

05

12

Most cited in this library

A customer‐oriented service‐enhancement system for the public sector2004 · 41 citations
An empirical analysis of customer-oriented service activities in the Taiwanese public sector2005 · 18 citations
Developing a revised QFD technique to meet the needs of multiple-customer groups: a case of public policy analysis2012 · 11 citations

Works

3 shown

Developing a revised QFD technique to meet the needs of multiple-customer groups: a case of public policy analysis

Total Quality Management & Business Excellence·2012·4 authors

11citations

An empirical analysis of customer-oriented service activities in the Taiwanese public sector

Total Quality Management & Business Excellence·2005·3 authors

18citations

A customer‐oriented service‐enhancement system for the public sector

Managing Service Quality·2004·4 authors

41citations