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Arash Shahin · Study
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Author
Arash Shahin
56 works
· latest 2025
· 2 institutions
cluster: provisional
ORCID 0000-0002-7857-9476
Works
56 shown
Prioritizing the CSFs of frugal innovation based on its determinants: an integrative approach of ISM-Kano-QFD
International Journal of Innovation Science
·
2025
·
1 author
1
citations
Requirements classification in Kano Model – from strict categories to satisfaction and dissatisfaction potential
Total Quality Management & Business Excellence
·
2024
·
4 authors
15
citations
Assessing sustainable tourism development through service supply chain process maturity and service quality model
International Journal of Productivity and Performance Management
·
2022
·
3 authors
26
citations
Green innovation a strategic resource to attain competitive advantage
International Journal of Innovation Science
·
2021
·
4 authors
94
citations
Frugal innovation enablers, critical success factors and barriers: A systematic review
Creativity and Innovation Management
·
2021
·
4 authors
·
review
65
citations
A hybrid model for analyzing the risks of green supply chain in a fuzzy environment
Journal of Industrial and Production Engineering
·
2020
·
2 authors
49
citations
Revising the interrelationship matrix of house of quality by the Kano model
The TQM Journal
·
2020
·
1 author
22
citations
Product value analysis: a developed cost–benefit analysis ratio based on the Kano and PAF models
The TQM Journal
·
2020
·
2 authors
11
citations
Green supplier development programmes selection: a hybrid fuzzy multi-criteria decision-making approach
International Journal of Sustainable Engineering
·
2020
·
2 authors
·
Open access
49
citations
An integrative approach for structuring and prioritising eco-innovation determinants with a survey in knowledge-based companies
Journal of Manufacturing Technology Management
·
2020
·
4 authors
36
citations
Frugal innovation enablers: a comprehensive framework
International Journal of Innovation Science
·
2020
·
4 authors
65
citations
How competitiveness factors propel SMEs to achieve competitive advantage?
Competitiveness Review An International Business Journal incorporating Journal of Global Competitiveness
·
2020
·
4 authors
45
citations
Revising the Kano model for designing an employee compensation system
The TQM Journal
·
2019
·
4 authors
20
citations
Enhanced FMEA: An integrative approach of fuzzy logic-based FMEA and collective process capability analysis
Journal of the Operational Research Society
·
2019
·
4 authors
48
citations
Developing a two-phase QFD for improving FMEA: an integrative approach
International Journal of Quality & Reliability Management
·
2019
·
3 authors
55
citations
Investigating the relationship among the Kansei-based design of chocolate packaging, consumer perception, and willingness to buy
Journal of Marketing Communications
·
2019
·
4 authors
77
citations
Service quality function deployment by the C-shaped QFD 3D matrix
Benchmarking An International Journal
·
2018
·
3 authors
11
citations
Hybrid performance evaluation of sustainable service and manufacturing supply chain management: An integrated approach of fuzzy dematel and fuzzy inference system
Intelligent systems in accounting, finance and management/Intelligent systems in accounting, finance & management
·
2018
·
2 authors
45
citations
An integrated approach for prioritizing lean and agile production factors based on costs of quality with a case study in the home appliance industry
Benchmarking An International Journal
·
2018
·
1 author
26
citations
Developing the C-shaped QFD 3D Matrix for service applications with a case study in banking services
International Journal of Quality & Reliability Management
·
2017
·
3 authors
21
citations
The Application of Mamdani Fuzzy Inference System in Evaluating Green Supply Chain Management Performance
International Journal of Fuzzy Systems
·
2017
·
2 authors
135
citations
Determining the Critical Factors of Radical Innovation Using an Integrated Model of Fuzzy Analytic Hierarchy Process-Fuzzy Kano With a Case Study in Mobarakeh Steel Company
Engineering Management Journal
·
2017
·
3 authors
39
citations
Revising satisfaction and dissatisfaction indexes of the Kano model by reclassifying indifference requirements
The TQM Journal
·
2017
·
4 authors
28
citations
Classifying customer requirements using Kano model and Kano map: the case of hospital services
International Journal of Productivity and Quality Management
·
2017
·
2 authors
17
citations
Developing House of Quality by integrating top roof and side roof matrices and service TRIZ with a case study in banking services
The TQM Journal
·
2016
·
3 authors
35
citations
The impact of TQM practices on organizational learning case study: automobile part manufacturing and suppliers of Iran
International Journal of Quality & Reliability Management
·
2016
·
4 authors
26
citations
Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA
International Journal of Quality & Reliability Management
·
2016
·
3 authors
59
citations
Estimating customer lifetime value for new product development based on the Kano model with a case study in automobile industry
Benchmarking An International Journal
·
2015
·
2 authors
43
citations
Is organizational citizenship behavior an attractive behavior for managers? A Kano model approach
Journal of Management Development
·
2015
·
3 authors
32
citations
Developing a Conceptual Framework for Knowledge Sharing Behavior by Considering Emotional , Social and Cognitive Intelligence Competencies
Kuwait Chapter of Arabian Journal of Business and Management Review
·
2014
·
3 authors
15
citations
Developing a model for the influence of perceived organizational climate on organizational citizenship behaviour and organizational performance based on balanced score card
International Journal of Productivity and Performance Management
·
2014
·
3 authors
99
citations
The role of brand image in forming airlines passengers' purchase intention: study of Iran aviation industry
International Journal of Services and Operations Management
·
2014
·
4 authors
·
Open access
22
citations
Prioritization of innovation factors by the integration of concurrent function deployment and P diagram with a case study in Sepahan Industry Group
Journal of Manufacturing Technology Management
·
2013
·
2 authors
19
citations
A novel approach for supplier selection based on the Kano model and fuzzy MCDM
International Journal of Production Research
·
2013
·
3 authors
92
citations
Typology of Kano models: a critical review of literature and proposition of a revised model
International Journal of Quality & Reliability Management
·
2013
·
4 authors
146
citations
Selecting maintenance strategy in mining industry by analytic network process and TOPSIS
International Journal of Industrial and Systems Engineering
·
2013
·
3 authors
52
citations
Investigating the relationship among self-leadership strategies by association rules mining
International Journal of Business Information Systems
·
2013
·
2 authors
8
citations
How Consumer's Perception of Country of Origin Affects Brand Equity: A Case Study in Iran
·
2012
·
2 authors
23
citations
Development of the Kano model
Asian Journal on Quality
·
2011
·
2 authors
39
citations
Designing an integrative model of leagile production and analyzing its influence on the quality of auto parts based on Six Sigma approach with a case study in a manufacturing company
International Journal of Lean Six Sigma
·
2011
·
2 authors
31
citations
A feasibility study of the implementation of total quality management based on soft factor
Journal of Industrial Engineering and Management
·
2011
·
1 author
·
Open access
37
citations
Estimation of Customer Dissatisfaction Based on Service Quality Gaps by Correlation and Regression Analysis in a Travel Agency
International Journal of Business and Management
·
2011
·
2 authors
·
Open access
40
citations
A feasibility study of the implementation of total quality management based on soft factor
UPCommons institutional repository (Universitat Politècnica de Catalunya)
·
2011
·
1 author
·
Open access
34
citations
Correlation Analysis of Service Quality Gaps in a Four-Star Hotel in Iran
International Business Research
·
2010
·
1 author
·
Open access
54
citations
Developing the Models of Service Quality Gaps: A Critical Discussion
Business Management and Strategy
·
2010
·
2 authors
·
Open access
122
citations
SSCM: Service Supply Chain Management
International Journal of Logistics Systems and Management
·
2009
·
1 author
23
citations
Kano model: A dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines
Total Quality Management & Business Excellence
·
2009
·
2 authors
111
citations
Integration of CRM and QFD
The TQM Journal
·
2008
·
2 authors
34
citations
Design for Six Sigma (DFSS): lessons learned from world-class companies
International Journal of Six Sigma and Competitive Advantage
·
2008
·
1 author
55
citations
The relationship between quality and productivity: a new perspective
International Journal of Productivity and Quality Management
·
2008
·
1 author
26
citations
Corporate governance as a critical element for driving excellence in corporate social responsibility
International Journal of Quality & Reliability Management
·
2007
·
2 authors
133
citations
Prioritization of key performance indicators
International Journal of Productivity and Performance Management
·
2007
·
2 authors
245
citations
Customer requirements segmentation (CRS): A prerequisite technique for quality function deployment (QFD)
Total Quality Management & Business Excellence
·
2006
·
1 author
·
Open access
31
citations
Integration of FMEA and the Kano model
International Journal of Quality & Reliability Management
·
2004
·
1 author
185
citations
SERVQUAL AND MODEL OF SERVICE QUALITY GAPS: A FRAMEWORK FOR DETERMINING AND PRIORITIZING CRITICAL FACTORS IN DELIVERING QUALITY SERVICES
·
2003
·
1 author
174
citations
Quality Function Deployment: A Comprehensive Review
·
2000
·
1 author
25
citations