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Richard S. Lytle · Study
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Richard S. Lytle
3 works
· latest 2006
· 1 institutions
cluster: provisional
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Most cited in this library
SERV∗OR: A managerial measure of organizational service-orientation
1998 · 402 citations
Service orientation and performance: an organizational perspective
2006 · 264 citations
Service orientation in transitional markets: does it matter?
2000 · 91 citations
Works
3 shown
Service orientation and performance: an organizational perspective
Journal of Services Marketing
·
2006
·
2 authors
264
citations
Service orientation in transitional markets: does it matter?
European Journal of Marketing
·
2000
·
3 authors
91
citations
SERV∗OR: A managerial measure of organizational service-orientation
Journal of Retailing
·
1998
·
3 authors
402
citations