S
Zodix
Study
Academic Library
Search
Shelves
Open access
Sign in
Search or jump to…
⌘K
Bård Tronvoll · Study
Home
/
Author
Bård Tronvoll
40 works
· latest 2025
· 4 institutions
cluster: provisional
ORCID 0000-0002-5605-9285
Follow
Suggest an ORCID correction
h-index
27
i10
40
Citations
5,310
Works here
40
07
08
10
11
12
13
14
16
17
18
19
20
21
22
23
25
Most cited in this library
Expanding understanding of service exchange and value co-creation: a social construction approach
2010 · 1,426 citations
Organizing for digital servitization: A service ecosystem perspective
2019 · 558 citations
Transformational shifts through digital servitization
2020 · 412 citations
Service Ecosystem Design: Propositions, Process Model, and Future Research Agenda
2020 · 326 citations
Institutional logics matter when coordinating resource integration
2014 · 260 citations
Works
40 shown
Digital service orientation: unlocking servitization in service operations and service sales
International Journal of Operations & Production Management
·
2025
·
4 authors
·
Open access
13
citations
Advancing Public Service Logic: moving towards an ecosystemic framework for value creation in the public service context
Public Management Review
·
2023
·
4 authors
·
Open access
81
citations
How do actors coordinate for value creation? A signaling and screening perspective on resource integration
Journal of Services Marketing
·
2022
·
3 authors
·
Open access
23
citations
Tensions in digital servitization through a paradox lens
Industrial Marketing Management
·
2022
·
5 authors
·
Open access
100
citations
Money for Nothing: The Impact of Compensation on Customers’ Bad-Mouthing in Service Recovery Encounters
Marketing Letters
·
2022
·
4 authors
·
Open access
34
citations
Digital servitization: How data-driven services drive transformation
Hawaii International Conference on System Sciences (HICSS)
·
2022
·
4 authors
·
other
·
Open access
17
citations
Crisis behaviors as drivers of value co-creation transformation
International Journal of Quality and Service Sciences
·
2021
·
2 authors
·
Open access
13
citations
Service Ecosystem Design: Propositions, Process Model, and Future Research Agenda
Journal of Service Research
·
2020
·
5 authors
·
Open access
326
citations
Transformational shifts through digital servitization
Industrial Marketing Management
·
2020
·
4 authors
·
Open access
412
citations
How platforms foster service innovations
Organizational Dynamics
·
2019
·
2 authors
·
Open access
13
citations
Resource integration through digitalisation: a service ecosystem perspective
Journal of Marketing Management
·
2019
·
4 authors
·
Open access
127
citations
Organizing for digital servitization: A service ecosystem perspective
Journal of Business Research
·
2019
·
4 authors
·
Open access
558
citations
Changing the Rules of the Game in Healthcare Through Service Design
Springer eBooks
·
2018
·
5 authors
·
chapter
13
citations
Reshaping mental models – enabling innovation through service design
Journal of service management
·
2018
·
4 authors
·
Open access
96
citations
An ecosystem perspective on service innovation
Edward Elgar Publishing eBooks
·
2018
·
3 authors
·
chapter
14
citations
Motivation: The missing driver for theorizing about resource integration
Marketing Theory
·
2018
·
3 authors
65
citations
Archetypes of Service Innovation
Journal of Service Research
·
2018
·
3 authors
·
Open access
224
citations
A4A relationships
Journal of Service Theory and Practice
·
2017
·
5 authors
·
Open access
65
citations
The Actor: The Key Determinator in Service Ecosystems
Systems
·
2017
·
1 author
·
Open access
58
citations
Understanding the Influence of the Co-Design Process on Well-Being
ServDes Service Design and Innovation Conference (ServDes)
·
2016
·
4 authors
·
other
·
Open access
20
citations
Emotional strategizing in service innovation
Management Decision
·
2016
·
3 authors
·
Open access
14
citations
The role of social platforms in transforming service ecosystems
Journal of Business Research
·
2016
·
3 authors
74
citations
Customer experience from a self-service system perspective
Journal of service management
·
2014
·
3 authors
91
citations
Recovering service failure through resource integration
Service Industries Journal
·
2014
·
3 authors
44
citations
Strategic brand management: Archetypes for managing brands through paradoxes
Journal of Business Research
·
2014
·
3 authors
·
Open access
39
citations
Show you care: initiating co-creation in service recovery
Journal of service management
·
2014
·
4 authors
105
citations
Institutional logics matter when coordinating resource integration
Marketing Theory
·
2014
·
5 authors
·
Open access
260
citations
A new conceptualization of service innovation grounded in S‐D logic and service systems
International Journal of Quality and Service Sciences
·
2013
·
2 authors
·
Open access
176
citations
A dynamic model of customer complaining behaviour from the perspective of service‐dominant logic
European Journal of Marketing
·
2012
·
1 author
91
citations
Service Systems as a Foundation for Resource Integration and Value Co-Creation
Review of marketing research
·
2012
·
3 authors
·
chapter
112
citations
Paradigms in service research
Journal of service management
·
2011
·
4 authors
95
citations
Complex service recovery processes: how to avoid triple deviation
Managing Service Quality
·
2011
·
3 authors
·
Open access
59
citations
Negative emotions and their effect on customer complaint behaviour
Journal of service management
·
2011
·
1 author
·
Open access
203
citations
Expanding understanding of service exchange and value co-creation: a social construction approach
Journal of the Academy of Marketing Science
·
2010
·
3 authors
·
Open access
1,426
citations
“Scientific identity” and “ethnocentricity” in top journals of logistics management
International Journal of Physical Distribution & Logistics Management
·
2008
·
3 authors
18
citations
An assessment of the empirical characteristics of top journals in services marketing
Managing Service Quality
·
2008
·
3 authors
23
citations
Scientific identity in top journals of services marketing: review and evaluation
International Journal of Service Industry Management
·
2008
·
3 authors
14
citations
Customer complaint behaviour from the perspective of the service‐dominant logic of marketing
Managing Service Quality
·
2007
·
1 author
109
citations
“Ethnocentricity” in top journals of services management
Managing Service Quality
·
2007
·
3 authors
12
citations
Complainer characteristics when exit is closed
International Journal of Service Industry Management
·
2007
·
1 author
73
citations