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Gaby Odekerken‐Schröder · Study
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Author
Gaby Odekerken‐Schröder
22 works
· latest 2022
· 2 institutions
cluster: provisional
ORCID 0000-0001-7722-5839
Works
22 shown
Analyzing the determinants to accept a virtual assistant and use cases among cancer patients: a mixed methods study
BMC Health Services Research
·
2022
·
5 authors
·
Open access
60
citations
Toward Multisensory Customer Experiences: A Cross-Disciplinary Bibliometric Review and Future Research Directions
Journal of Service Research
·
2022
·
5 authors
·
Open access
53
citations
Mitigating loneliness with companion robots in the COVID-19 pandemic and beyond: an integrative framework and research agenda
Journal of service management
·
2020
·
5 authors
·
Open access
212
citations
Achieving continued usage in online banking: a post-adoption study
International Journal of Bank Marketing
·
2019
·
2 authors
·
Open access
66
citations
Making sense of customer service experiences: a text mining review
Journal of Services Marketing
·
2019
·
3 authors
·
Open access
92
citations
Co-creating services—conceptual clarification, forms and outcomes
Journal of service management
·
2018
·
4 authors
·
Open access
179
citations
Service robots: value co-creation and co-destruction in elderly care networks
Journal of service management
·
2018
·
3 authors
·
Open access
379
citations
What causes imbalance in complex service networks? Evidence from a public health service
Journal of service management
·
2017
·
6 authors
·
Open access
71
citations
Uncovering Collaborative Value Creation Patterns and Establishing Corresponding Customer Roles
Journal of Service Research
·
2013
·
5 authors
·
Open access
133
citations
State of the art in benefit–risk analysis: Economics and Marketing-Finance
Food and Chemical Toxicology
·
2011
·
13 authors
·
review
·
Open access
21
citations
Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1
MIS Quarterly
·
2009
·
3 authors
·
Open access
4,931
citations
Who's who in brand communities – and why?
European Journal of Marketing
·
2008
·
2 authors
212
citations
A Cultural Models Approach to Service Recovery
Journal of Marketing
·
2007
·
3 authors
192
citations
The role of employee relationship proneness in creating employee loyalty
International Journal of Bank Marketing
·
2006
·
2 authors
123
citations
The effect of strategic and tactical cause‐related marketing on consumers' brand loyalty
Journal of Consumer Marketing
·
2006
·
3 authors
244
citations
Consumer perceptions of store brands versus national brands
Journal of Consumer Marketing
·
2005
·
4 authors
·
Open access
269
citations
The effect of customer card programs
International Journal of Service Industry Management
·
2004
·
3 authors
·
Open access
108
citations
The impact of need for social affiliation and consumer relationship proneness on behavioural intentions: an empirical study in a hairdresser's context
Journal of Retailing and Consumer Services
·
2003
·
3 authors
·
Open access
115
citations
Strengthening outcomes of retailer–consumer relationships
Journal of Business Research
·
2003
·
2 authors
317
citations
Assessing the impact of a retailer's relationship efforts on consumers’ attitudes and behavior
Journal of Retailing and Consumer Services
·
2003
·
2 authors
215
citations
Store Satisfaction and Store Loyalty Explained by Customer- and Store-Related Factors
The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
·
2002
·
2 authors
·
Open access
381
citations
Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration
Journal of Marketing
·
2001
·
3 authors
2,080
citations