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Bruce C. Skaggs · Study

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Bruce C. Skaggs

11 works· latest 2017· 3 institutionscluster: provisional

h-index11

i1011

Citations2,129

Works here11

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Most cited in this library

Relationships and Unethical Behavior: A Social Network Perspective1998 · 743 citations
Relationships and Unethical Behavior: A Social Network Perspective1998 · 694 citations
Strategic positioning, human capital, and performance in service organizations: a customer interaction approach2003 · 340 citations
A CUSTOMER INTERACTION APPROACH TO STRATEGY AND PRODUCTION COMPLEXITY ALIGNMENT IN SERVICE FIRMS.2003 · 90 citations
Turnover and Knowledge Loss: An Examination of the Differential Impact of Production Manager and Worker Turnover in Service and Manufacturing Firms2014 · 83 citations

Works

11 shown

An Examination of the Firm-level Performance Impact of Cluster Hiring in Knowledge-intensive Firms

Academy of Management Journal·2017·3 authors

49citations

Serving one another: Are shared and self‐leadership the keys to service sustainability?

Journal of Organizational Behavior·2015·4 authors·Open access

38citations

Turnover and Knowledge Loss: An Examination of the Differential Impact of Production Manager and Worker Turnover in Service and Manufacturing Firms

Journal of Management Studies·2014·3 authors

83citations

The effects of customer contact on organizational structure and performance in service firms

Service Industries Journal·2011·2 authors

21citations

The Strategic Signaling of Capabilities by Service Firms in Different Information Asymmetry Environments

Strategic Organization·2004·2 authors

47citations

Strategic positioning, human capital, and performance in service organizations: a customer interaction approach

Strategic Management Journal·2003·2 authors

340citations

A CUSTOMER INTERACTION APPROACH TO STRATEGY AND PRODUCTION COMPLEXITY ALIGNMENT IN SERVICE FIRMS.

Academy of Management Journal·2003·2 authors

90citations

STRATEGIC POSITIONING, HUMAN CAPITAL, AND PERFORMANCE IN SERVICE ORGANIZATIONS: A CUSTOMER INTERACTION APPROACH.

Academy of Management Proceedings·2003·2 authors·other

12citations

Relationships and Unethical Behavior: A Social Network Perspective

Academy of Management Review·1998·3 authors

743citations

Relationships and Unethical Behavior: A Social Network Perspective

Academy of Management Review·1998·3 authors

694citations

The Effects of Customer-Firm Interaction On Innovation and Performance In Service Firms

Journal of Business Strategies·1970·2 authors·Open access

12citations