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Elizabeth Han · Study
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Elizabeth Han
1 works
· latest 2022
· 1 institutions
cluster: provisional
ORCID 0000-0002-3131-2117
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Bots with Feelings: Should AI Agents Express Positive Emotion in Customer Service?
2022 · 337 citations
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Bots with Feelings: Should AI Agents Express Positive Emotion in Customer Service?
Information Systems Research
·
2022
·
3 authors
337
citations