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Ray W. Coye · Study

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Ray W. Coye

7 works· latest 2007· 1 institutionscluster: provisional

h-index6

i106

Citations328

Works here7

86

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Most cited in this library

Managing customer expectations in the service encounter2004 · 185 citations
An Exploration of Employee Participation Using a Scaling Approach2000 · 47 citations
An Exploratory Analysis of Employee Participation1995 · 38 citations
Individual values and business ethics1986 · 20 citations
The Effectiveness of Personal Computers in Operations Management Education1994 · 17 citations

Works

7 shown

The golden age: service management on transatlantic ocean liners

Journal of Management History·2007·2 authors

15citations

Managing customer expectations in the service encounter

International Journal of Service Industry Management·2004·1 author

185citations

An Exploration of Employee Participation Using a Scaling Approach

Group & Organization Management·2000·3 authors

47citations

An Exploratory Analysis of Employee Participation

Group & Organization Management·1995·2 authors

38citations

The Effectiveness of Personal Computers in Operations Management Education

International Journal of Operations & Production Management·1994·2 authors

17citations

Employee involvement in American corporations

Employee Responsibilities and Rights Journal·1991·2 authors

6citations

Individual values and business ethics

Journal of Business Ethics·1986·1 author

20citations