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Sanja Raspor · Study

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Sanja Raspor

10 works· latest 2016· 1 institutionscluster: provisionalORCID 0000-0001-9365-9231

h-index6

i106

Citations575

Works here10

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16

Most cited in this library

Does restaurant performance meet customers' expectations? An assessment of restaurant service quality using a modified DINESERV approach2010 · 158 citations
Measuring Perceived Service Quality Using SERVQUAL: A Case Study of the Croatian Hotel Industry2010 · 136 citations
Exploring the relationship between service quality and customer satisfaction in Croatian hotel industry2013 · 107 citations
Exploring perceived service quality, perceived value, and repurchase intention in higher education using structural equation modelling2013 · 107 citations
Customer satisfaction measurement in hotel industry: Content analysis study2009 · 33 citations

Works

10 shown

PRIKAZ PROJEKTA "RAZVOJ STRUČNOG STUDIJA ODRŽIVI AGROTURIZAM KROZ HRVATSKI KVALIFIKACIJSKI OKVIR"

University of Zagreb University Computing Centre (SRCE)·2016·2 authors·review·Open access

0citations

The Development of a Sustainable Agritourism Study Program through the Croatian Qualifications Framework

·2016·5 authors

0citations

The Interest of the Target Groups in the New Study Program Sustainable Agritourism

·2016·5 authors

0citations

Exploring the relationship between service quality and customer satisfaction in Croatian hotel industry

Tourism and hospitality management·2013·2 authors·Open access

107citations

Exploring perceived service quality, perceived value, and repurchase intention in higher education using structural equation modelling

Total Quality Management & Business Excellence·2013·5 authors

107citations

Communicating Concepts of Hospitality in Education: Fighting Crisis through Quality Improvement

SSRN Electronic Journal·2013·3 authors·preprint·Open access

2citations

WHAT ARE THE KEY DIMENSIONS OF RESTAURANT SERVICE QUALITY? AN EMPIRICAL STUDY IN THE CITY RESTAURANT SETTINGS

SSRN Electronic Journal·2011·3 authors·preprint·Open access

32citations

Does restaurant performance meet customers' expectations? An assessment of restaurant service quality using a modified DINESERV approach

Tourism and hospitality management·2010·3 authors·Open access

158citations

Measuring Perceived Service Quality Using SERVQUAL: A Case Study of the Croatian Hotel Industry

RePEc: Research Papers in Economics·2010·2 authors

136citations

Customer satisfaction measurement in hotel industry: Content analysis study

·2009·3 authors

33citations