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Zeynep Bilgin · Study

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Zeynep Bilgin

2 works· latest 1998· 1 institutionscluster: provisional

h-index2

i102

Citations657

Works here2

97

98

Most cited in this library

Customer‐service provider relationships: an empirical test of a model of service quality, satisfaction and relationship‐oriented outcomes1998 · 393 citations
Service quality in the banking sector in an emerging economy: a consumer survey1997 · 264 citations

Works

2 shown

Customer‐service provider relationships: an empirical test of a model of service quality, satisfaction and relationship‐oriented outcomes

International Journal of Service Industry Management·1998·3 authors·Open access

393citations

Service quality in the banking sector in an emerging economy: a consumer survey

International Journal of Bank Marketing·1997·3 authors

264citations