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Sam Thomas · Study

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Sam Thomas

11 works· latest 2024· 1 institutionscluster: provisionalORCID 0009-0000-1009-9997

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Citations410

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Most cited in this library

What Drives Student Loyalty in Universities: An Empirical Model from India2011 · 122 citations
Linking customer loyalty to customer satisfaction and store image: a structural model for retail stores2013 · 71 citations
Direct and indirect effect of brand experience on true brand loyalty: role of involvement2018 · 68 citations
Over two decades of research on choice overload: An overview and research agenda2024 · 43 citations
Quality management practices as a driver of employee satisfaction: exploring the mediating role of organizational image2021 · 20 citations

Works

11 shown

Over two decades of research on choice overload: An overview and research agenda

International Journal of Consumer Studies·2024·2 authors·Open access

43citations

Evolution of customer relationship management to data mining-based customer relationship management: a scientometric analysis

Quality & Quantity·2022·3 authors·Open access

16citations

Quality management practices as a driver of employee satisfaction: exploring the mediating role of organizational image

International Journal of Quality and Service Sciences·2021·2 authors

20citations

The relationship between total quality management practices and organisational image in the hospital industry: an empirical examination

International Journal of Productivity and Quality Management·2020·2 authors

16citations

Direct and indirect effect of brand experience on true brand loyalty: role of involvement

Asia Pacific Journal of Marketing and Logistics·2018·2 authors

68citations

Explaining user acceptance and usage of social networking sites: the role of trust, social connectedness and visibility in extending UTAUT2

International Journal of Management Practice·2018·2 authors

10citations

Success Factors of Public Funded R and D Projects

·2015·2 authors

8citations

Loyalty intentions

Journal of Indian Business Research·2014·3 authors

18citations

Linking customer loyalty to customer satisfaction and store image: a structural model for retail stores

DECISION·2013·1 author

71citations

Direct and Indirect Effect of Brand Credibility, Brand Commitment and Loyalty Intentions on Brand Equity

Economic Review·2012·3 authors·Open access

18citations

What Drives Student Loyalty in Universities: An Empirical Model from India

International Business Research·2011·1 author·Open access

122citations