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Mirella H. P. Kleijnen · Study
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Author
Mirella H. P. Kleijnen
19 works
· latest 2020
· 2 institutions
cluster: provisional
ORCID 0000-0002-7946-6959
Works
19 shown
The digital marketing capabilities gap
Industrial Marketing Management
·
2020
·
4 authors
·
Open access
330
citations
Beyond valence: a meta-analysis of discrete emotions in firm-customer encounters
Journal of the Academy of Marketing Science
·
2019
·
4 authors
·
review
·
Open access
119
citations
Outsourcing the pain, keeping the pleasure: effects of outsourced touchpoints in the customer journey
Journal of the Academy of Marketing Science
·
2018
·
3 authors
·
Open access
98
citations
The Multilevel Nature of Customer Experience Research: An Integrative Review and Research Agenda
International Journal of Management Reviews
·
2017
·
4 authors
·
Open access
391
citations
Mobile Shopper Marketing: Key Issues, Current Insights, and Future Research Avenues
Journal of Interactive Marketing
·
2016
·
6 authors
348
citations
Mandatory use of technology-based self-service: does expertise help or hurt?
European Journal of Marketing
·
2015
·
3 authors
·
Open access
57
citations
The Differential Effects of Peer and Expert Ratings on Choice
VU Research Portal
·
2015
·
3 authors
·
report
5
citations
Consumer Value of Context Aware and Location Based Mobile Services
IGI Global eBooks
·
2011
·
4 authors
·
chapter
10
citations
Consumer adoption of technological innovations
European Journal of Marketing
·
2010
·
2 authors
176
citations
Consumer Value of Context Aware and Location Based Mobile Services
International Journal of E-Services and Mobile Applications
·
2009
·
4 authors
24
citations
Knowledge Creation Through Mobile Social Networks and Its Impact on Intentions to Use Innovative Mobile Services
Journal of Service Research
·
2009
·
4 authors
64
citations
An exploration of consumer resistance to innovation and its antecedents
Journal of Economic Psychology
·
2009
·
3 authors
576
citations
Coupons going wireless: Determinants of consumer intentions to redeem mobile coupons
Journal of Interactive Marketing
·
2008
·
2 authors
262
citations
An assessment of value creation in mobile service delivery and the moderating role of time consciousness
Journal of Retailing
·
2006
·
3 authors
897
citations
Image Congruence and the Adoption of Service Innovations
Journal of Service Research
·
2005
·
3 authors
113
citations
Consumer adoption of wireless services: Discovering the rules, while playing the game
Journal of Interactive Marketing
·
2004
·
3 authors
·
Open access
206
citations
Consumer acceptance of wireless finance
Journal of Financial Services Marketing
·
2004
·
3 authors
·
Open access
485
citations
Customer adoption of e‐service: an experimental study
International Journal of Service Industry Management
·
2001
·
3 authors
·
Open access
554
citations
The impact of quality on store loyalty: A contingency approach
Total Quality Management
·
2001
·
6 authors
71
citations