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Seo Young Kim · Study

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Seo Young Kim

3 works· latest 2017· 1 institutionscluster: provisionalORCID 0000-0003-2564-9757

h-index3

i103

Citations94

Works here3

16

17

Most cited in this library

Embarrassed customers: the dark side of receiving help from others2017 · 44 citations
The role of other customers during self-service technology failure2016 · 35 citations
Climbing down the ladder makes you play it safe2017 · 15 citations

Works

3 shown

Embarrassed customers: the dark side of receiving help from others

Journal of service management·2017·2 authors

44citations

Climbing down the ladder makes you play it safe

European Journal of Marketing·2017·3 authors

15citations

The role of other customers during self-service technology failure

Service Business·2016·2 authors

35citations