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Charles L. Martin · Study
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Author
Charles L. Martin
21 works
· latest 2016
· 2 institutions
cluster: provisional
ORCID 0009-0007-8738-4682
Works
21 shown
Retrospective: compatibility management: customer-to-customer relationships in service environments
Journal of Services Marketing
·
2016
·
1 author
40
citations
A quarter of a century: reflections of the first 25 years of the Journal of Services Marketing
Journal of Services Marketing
·
2012
·
1 author
20
citations
Internationalization of services: identifying the building‐blocks for future research
Journal of Services Marketing
·
2007
·
2 authors
143
citations
Trading places redux: employees as customers, customers as employees
Journal of Services Marketing
·
2007
·
2 authors
87
citations
Marketing research, market orientation and customer relationship management: a framework and implications for service providers
Journal of Services Marketing
·
2006
·
2 authors
161
citations
The Association Between Audit Quality and Post‐IPO Performance: A Survival Analysis Approach
Review of Accounting and Finance
·
2005
·
2 authors
51
citations
The export of e‐services in the age of technology transformation: challenges and implications for international service providers
Journal of Services Marketing
·
2004
·
3 authors
119
citations
Building customer relationships: an inventory of service providers’ objectives and practices
Marketing Intelligence & Planning
·
2001
·
2 authors
95
citations
Customer Compliments as More Than Complementary Feedback
The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
·
2001
·
2 authors
·
Open access
36
citations
Beanie Babies: a case study in the engineering of a high‐involvement/relationship‐prone brand
Journal of Product & Brand Management
·
2000
·
2 authors
31
citations
Relationship marketing: a high‐involvement product attribute approach
Journal of Product & Brand Management
·
1998
·
1 author
195
citations
Consumer‐to‐Consumer Relationships: Satisfaction with Other Consumers' Public Behavior
Journal of Consumer Affairs
·
1996
·
1 author
241
citations
Networks of Customer-to-Customer Relationships in Marketing: Conceptual Foundations and Implications
Sage eBooks
·
1996
·
2 authors
·
chapter
68
citations
Manufacturer Responsiveness to Consumer Correspondence: An Empirical Investigation of Consumer Perceptions
Journal of Consumer Affairs
·
1992
·
2 authors
34
citations
Marketing Strategies for Recession Survival
Journal of Business and Industrial Marketing
·
1992
·
2 authors
40
citations
Compatibility Management: Roles in Service Performers
Journal of Services Marketing
·
1991
·
2 authors
111
citations
Historical perspectives: Development of the codes of ethics in the legal, medical and accounting professions
Journal of Business Ethics
·
1991
·
2 authors
80
citations
Historical, Descriptive and Strategic Perspectives on the Construct of Product Commitment
European Journal of Marketing
·
1991
·
2 authors
46
citations
Enhancing the Effectiveness of Student Oral Presentations
Marketing Education Review
·
1990
·
1 author
12
citations
Trading Places: Employees as Customers, Customers as Employees
Journal of Services Marketing
·
1990
·
3 authors
210
citations
Compatibility Management: Customer‐to‐Customer Relationships in Service Environments
Journal of Services Marketing
·
1989
·
2 authors
429
citations