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Lin Guo · Study

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Lin Guo

8 works· latest 2020· 2 institutionscluster: provisionalORCID 0000-0002-1181-9578

h-index8

i108

Citations727

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Most cited in this library

Socializing to Co-Produce2013 · 150 citations
The Role of Perceived Control in Customer Value Cocreation and Service Recovery Evaluation2015 · 134 citations
Understanding the psychological process underlying customer satisfaction and retention in a relational service2008 · 130 citations
Seeing relationships through the lens of psychological contracts: the structure of consumer service relationships2015 · 100 citations
Continued usage intention of multifunctional friend networking services: A test of a dual-process model using Facebook2014 · 61 citations

Works

8 shown

Heart, head, and hand: a tripartite conceptualization, operationalization, and examination of brand loyalty

Journal of Brand Management·2020·3 authors

43citations

Emerging Research Themes in Innovation and New Product Development: Insights from the 2017 PDMA‐UNH Doctoral Consortium

Journal of Product Innovation Management·2018·10 authors

55citations

A Social-Cognitive Model of Consumer Well-Being

Journal of Service Research·2016·3 authors

54citations

Seeing relationships through the lens of psychological contracts: the structure of consumer service relationships

Journal of the Academy of Marketing Science·2015·3 authors

100citations

The Role of Perceived Control in Customer Value Cocreation and Service Recovery Evaluation

Journal of Service Research·2015·4 authors

134citations

Continued usage intention of multifunctional friend networking services: A test of a dual-process model using Facebook

Decision Support Systems·2014·3 authors

61citations

Socializing to Co-Produce

Journal of Service Research·2013·4 authors

150citations

Understanding the psychological process underlying customer satisfaction and retention in a relational service

Journal of Business Research·2008·3 authors·Open access

130citations