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Shangzhi Qiu · Study

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Shangzhi Qiu

4 works· latest 2022· 2 institutionscluster: provisionalORCID 0000-0002-5673-4914

h-index4

i104

Citations469

Works here4

16

18

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22

Most cited in this library

Can corporate social responsibility protect firm value during the COVID-19 pandemic?2020 · 321 citations
The Chinese way of response to hospitality service failure: The effects of face and guanxi2016 · 74 citations
Managing the face in service failure: the moderation effect of social presence2018 · 40 citations
Offering the right incentive at the right time: Leveraging customer mental accounting to promote prepaid service2022 · 34 citations

Works

4 shown

Offering the right incentive at the right time: Leveraging customer mental accounting to promote prepaid service

Annals of Tourism Research·2022·4 authors

34citations

Can corporate social responsibility protect firm value during the COVID-19 pandemic?

International Journal of Hospitality Management·2020·3 authors·Open access

321citations

Managing the face in service failure: the moderation effect of social presence

International Journal of Contemporary Hospitality Management·2018·4 authors

40citations

The Chinese way of response to hospitality service failure: The effects of face and guanxi

International Journal of Hospitality Management·2016·3 authors·Open access

74citations