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Lai K. Chan

13 works· latest 2008· 3 institutionscluster: provisionalORCID 0000-0003-2107-6066

h-index13

i1013

Citations1,423

Works here13

Most cited in this library

A New Measure of Process Capability:Cpm1988 · 768 citations
Consumer satisfaction index: new practice and findings2003 · 143 citations
A mulvariate measure of process Capability1991 · 100 citations
Skewness correction X and R charts for skewed distributions2003 · 91 citations
PRIORITIZING THE TECHNICAL MEASURES IN QUALITY FUNCTION DEPLOYMENT1998 · 75 citations

Works

13 shown

From consumer satisfaction to repurchase intention: The role of price tolerance in a competitive service market

Total Quality Management & Business Excellence·2008·3 authors

31citations

Consumer satisfaction index: new practice and findings

European Journal of Marketing·2003·6 authors

143citations

Skewness correction X and R charts for skewed distributions

Naval Research Logistics (NRL)·2003·2 authors

91citations

Cumulative sum control charts for covariance matrix

TU/e Research Portal·2000·1 author·report·Open access

40citations

Some issues in the design of EWMA Charts

Communications in Statistics - Simulation and Computation·2000·2 authors

27citations

PRIORITIZING THE TECHNICAL MEASURES IN QUALITY FUNCTION DEPLOYMENT

Quality Engineering·1998·2 authors

75citations

A Regression Approach for Discovering Small Variation Around a Target

Journal of the Royal Statistical Society Series C (Applied Statistics)·1995·2 authors

20citations

A multivariate control chart for detecting linear trends

Communications in Statistics - Simulation and Computation·1994·2 authors

14citations

A mulvariate measure of process Capability

International Journal of Modelling and Simulation·1991·3 authors

100citations

On the asymptotic distributions of some process capability indices.

Communication in Statistics- Theory and Methods·1990·2 authors

44citations

A New Measure of Process Capability:Cpm

Journal of Quality Technology·1988·3 authors

768citations

Robustness of mean E(X) and R charts

IEEE Transactions on Reliability·1988·3 authors

48citations

THE BOUNDS OF BIVARIATE DISTRIBUTIONS THAT LIMIT THE VALUE OF LAST-SURVIVOR ANNUITIES

·1986·2 authors

22citations