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Jungki Lee · Study

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Jungki Lee

3 works· latest 2009· 2 institutionscluster: provisionalORCID 0009-0003-1904-1144

Works

3 shown

Perceived power imbalance and customer dissatisfaction

Service Industries Journal·2009·1 author

37citations

Measuring Service Quality in a Medical Setting in a Developing Country

Services Marketing Quarterly·2005·1 author

51citations

Effects of personal control on adoption of self‐service technology innovations

Journal of Services Marketing·2002·2 authors

326citations