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Andrew A West · Study

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Andrew A West

7 works· latest 2022· 1 institutionscluster: provisionalORCID 0000-0003-4553-8640

h-index6

i105

Citations243

Works here7

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Most cited in this library

The power of emotions: Leveraging user generated content for customer experience management2022 · 94 citations
Performance measurement and KPIs for remanufacturing2015 · 56 citations
An implementation of the business process modelling approach in the automotive industry2002 · 33 citations
Electric bicycles, next generation low carbon transport systems: A survey2021 · 30 citations
Customer experience management: asking the right questions2021 · 20 citations

Works

7 shown

The power of emotions: Leveraging user generated content for customer experience management

Journal of Business Research·2022·5 authors·Open access

94citations

Electric bicycles, next generation low carbon transport systems: A survey

Transportation Research Interdisciplinary Perspectives·2021·5 authors·Open access

30citations

Customer experience management: asking the right questions

Journal of Business Strategy·2021·3 authors·Open access

20citations

Performance measurement and KPIs for remanufacturing

Journal of remanufacturing·2015·7 authors·Open access

56citations

Use of the quality function deployment methodology in the development of a novel training system for cricket

Proceedings of the Institution of Mechanical Engineers Part P Journal of Sports Engineering and Technology·2008·2 authors

6citations

Role of workflow management systems in product engineering

International Journal of Production Research·2003·4 authors

4citations

An implementation of the business process modelling approach in the automotive industry

Proceedings of the Institution of Mechanical Engineers Part B Journal of Engineering Manufacture·2002·4 authors

33citations