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Tolga Tezcan · Study
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Author
Tolga Tezcan
18 works
· latest 2024
· 4 institutions
cluster: provisional
ORCID 0000-0002-2897-9287
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15
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18
Citations
835
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Most cited in this library
Staffing Call Centers with Uncertain Demand Forecasts: A Chance-Constrained Optimization Approach
2010 · 102 citations
Many-server diffusion limits for G/Ph/n+GI queues
2010 · 100 citations
Dynamic Control of N-Systems with Many Servers: Asymptotic Optimality of a Static Priority Policy in Heavy Traffic
2009 · 87 citations
Can Yardstick Competition Reduce Waiting Times?
2019 · 67 citations
State Space Collapse in Many-Server Diffusion Limits of Parallel Server Systems
2011 · 66 citations
Works
18 shown
Routing and Staffing in Customer Service Chat Systems with Generally Distributed Service and Patience Times
Manufacturing & Service Operations Management
·
2024
·
3 authors
·
Open access
13
citations
Proactive Customer Service: Operational Benefits and Economic Frictions
Manufacturing & Service Operations Management
·
2020
·
3 authors
·
Open access
20
citations
Can Yardstick Competition Reduce Waiting Times?
Management Science
·
2019
·
3 authors
·
Open access
67
citations
Approximations for Chat Service Systems Using Many-Server Diffusion Limits
Mathematics of Operations Research
·
2016
·
2 authors
13
citations
Routing and Staffing in Customer Service Chat Systems with Impatient Customers
Operations Research
·
2014
·
2 authors
45
citations
Optimal Workflow Decisions for Investigators in Systems with Interruptions
Management Science
·
2013
·
3 authors
·
Open access
57
citations
Hazard Rate Scaling of the Abandonment Distribution for the GI/M/n + GI Queue in Heavy Traffic
Operations Research
·
2012
·
2 authors
36
citations
Stability analysis of N-model systems under a static priority rule
Queueing Systems
·
2012
·
1 author
15
citations
Robust Design and Control of Call Centers with Flexible Interactive Voice Response Systems
Manufacturing & Service Operations Management
·
2012
·
2 authors
21
citations
Shadow-Routing Based Control of Flexible Multiserver Pools in Overload
Operations Research
·
2011
·
2 authors
30
citations
Stability analysis of parallel server systems under longest queue first
Mathematical Methods of Operations Research
·
2011
·
2 authors
13
citations
State Space Collapse in Many-Server Diffusion Limits of Parallel Server Systems
Mathematics of Operations Research
·
2011
·
2 authors
66
citations
Many-server diffusion limits for G/Ph/n+GI queues
The Annals of Applied Probability
·
2010
·
3 authors
·
Open access
100
citations
Control of systems with flexible multi-server pools: a shadow routing approach
Queueing Systems
·
2010
·
2 authors
48
citations
Staffing Call Centers with Uncertain Demand Forecasts: A Chance-Constrained Optimization Approach
Management Science
·
2010
·
3 authors
102
citations
Dynamic Control of N-Systems with Many Servers: Asymptotic Optimality of a Static Priority Policy in Heavy Traffic
Operations Research
·
2009
·
2 authors
87
citations
Optimal control of parallel server systems with many servers in heavy traffic
Queueing Systems
·
2008
·
2 authors
55
citations
Optimal Control of Distributed Parallel Server Systems Under the Halfin and Whitt Regime
Mathematics of Operations Research
·
2008
·
1 author
47
citations