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Pierre‐Yves Léo · Study

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Pierre‐Yves Léo

4 works· latest 2015· 1 institutionscluster: provisional

h-index3

i103

Citations246

Works here4

97

03

06

15

Most cited in this library

Service encounter dimensions ‐ a dyadic perspective: Measuring the dimensions of service encounters as perceived by customers and personnel1997 · 211 citations
Assessing ‘meta-services’: customer's perceived value and behaviour2015 · 23 citations
Positionnement concurrentiel des zones commerciales et satisfaction du consommateur2003 · 11 citations
Services aux entreprises et développement régional2006 · 1 citations

Works

4 shown

Assessing ‘meta-services’: customer's perceived value and behaviour

Service Industries Journal·2015·4 authors

23citations

Services aux entreprises et développement régional

De Boeck Supérieur eBooks·2006·2 authors·chapter

1citations

Positionnement concurrentiel des zones commerciales et satisfaction du consommateur

Recherche et Applications en Marketing (French Edition)·2003·2 authors

11citations

Service encounter dimensions ‐ a dyadic perspective: Measuring the dimensions of service encounters as perceived by customers and personnel

International Journal of Service Industry Management·1997·3 authors

211citations