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Cherie Keen · Study
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Author
Cherie Keen
6 works
· latest 2002
· 2 institutions
cluster: provisional
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6
Citations
891
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Most cited in this library
E-tailers versus retailers: which factors determine consumer preferences
2001 · 229 citations
E-tailers versus retailers
2002 · 211 citations
Operational determinants of caller satisfaction in the call center
2000 · 187 citations
Customer expectation dimensions of voice‐to‐voice service encounters: a scale‐development study
2000 · 151 citations
Cooperating for service excellence in multichannel service systems
2002 · 98 citations
Works
6 shown
E-tailers versus retailers
Journal of Business Research
·
2002
·
4 authors
211
citations
Cooperating for service excellence in multichannel service systems
Journal of Business Research
·
2002
·
4 authors
98
citations
E-tailers versus retailers: which factors determine consumer preferences
Research Publications (Maastricht University)
·
2001
·
4 authors
·
report
·
Open access
229
citations
Operational determinants of caller satisfaction in the call center
International Journal of Service Industry Management
·
2000
·
5 authors
187
citations
Customer expectation dimensions of voice‐to‐voice service encounters: a scale‐development study
International Journal of Service Industry Management
·
2000
·
4 authors
151
citations
The attribute structure of Internet shopping: What is important and what tradeoffs are possible between Internet, retail, and catalog formats?
Purdue e-Pubs (Purdue University System)
·
1999
·
1 author
·
thesis
15
citations