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Changhong Bai · Study

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Changhong Bai

5 works· latest 2025· 1 institutionscluster: provisional

h-index5

i104

Citations327

Works here5

02

07

08

22

25

Most cited in this library

An empirical assessment and application of SERVQUAL in mainland China's mobile communications industry2007 · 145 citations
An empirical assessment and application of SERVQUAL in a Mainland Chinese department store2002 · 133 citations
Conceptualising the perceived service quality of public utility services: A multi-level, multi-dimensional model2008 · 22 citations
Curating wellness: Exploring healing experiences in digitally transformed museums2025 · 19 citations
Price tradeoff or sharing partnership? Understanding guest-to-guest relationships in P2P accommodation2022 · 8 citations

Works

5 shown

Curating wellness: Exploring healing experiences in digitally transformed museums

Tourism Management·2025·3 authors·Open access

19citations

Price tradeoff or sharing partnership? Understanding guest-to-guest relationships in P2P accommodation

International Journal of Hospitality Management·2022·4 authors

8citations

Conceptualising the perceived service quality of public utility services: A multi-level, multi-dimensional model

Total Quality Management & Business Excellence·2008·4 authors·Open access

22citations

An empirical assessment and application of SERVQUAL in mainland China's mobile communications industry

International Journal of Quality & Reliability Management·2007·4 authors

145citations

An empirical assessment and application of SERVQUAL in a Mainland Chinese department store

Total Quality Management·2002·2 authors

133citations