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Yiheng Yu · Study

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Yiheng Yu

1 works· latest 2024· 1 institutionscluster: provisionalORCID 0009-0009-5679-6320

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All words have consequences: Concrete versus abstract language in management response to hotel guest reviews2024 · 14 citations

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All words have consequences: Concrete versus abstract language in management response to hotel guest reviews

Tourism Management·2024·4 authors·Open access

14citations