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Kenneth Beng Yap · Study
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Author
Kenneth Beng Yap
2 works
· latest 2010
· 1 institutions
cluster: provisional
Works
2 shown
Offline and online banking – where to draw the line when building trust in e‐banking?
International Journal of Bank Marketing
·
2010
·
4 authors
149
citations
Zone‐of‐tolerance moderates the service quality‐outcome relationship
Journal of Services Marketing
·
2007
·
2 authors
111
citations