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Clara Martínez Fuentes · Study
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Author
Clara Martínez Fuentes
3 works
· latest 2003
· 1 institutions
cluster: provisional
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648
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Most cited in this library
Resistance to change: a literature review and empirical study
2003 · 513 citations
Analysis of the implementation of ISO 9000 quality assurance systems
2000 · 91 citations
Measuring hospital service quality: a methodological study
1999 · 44 citations
Works
3 shown
Resistance to change: a literature review and empirical study
Management Decision
·
2003
·
2 authors
513
citations
Analysis of the implementation of ISO 9000 quality assurance systems
International Journal of Productivity and Performance Management
·
2000
·
5 authors
91
citations
Measuring hospital service quality: a methodological study
Managing Service Quality
·
1999
·
1 author
44
citations