S
Study
Academic Library
Search
Shelves
Open access
My library
Review
Julie A Baker · Study
Home
/
Author
Julie A Baker
24 works
· latest 2020
· 2 institutions
cluster: provisional
Works
24 shown
Service environment research opportunities
Journal of Services Marketing
·
2020
·
3 authors
38
citations
Is Background Music Effective On Retail Websites?
Journal of Promotion Management
·
2017
·
4 authors
16
citations
Creating consumer attachment to retail service firms through sense of place
Journal of the Academy of Marketing Science
·
2014
·
3 authors
157
citations
Understanding the Influence of Cues from Other Customers in the Service Experience: A Scale Development and Validation
Journal of Retailing
·
2012
·
3 authors
374
citations
The mall as bazaar: How kiosks influence consumer shopping behaviour
Journal of Marketing Management
·
2011
·
3 authors
17
citations
How consumer shopping orientation influences perceived crowding, excitement, and stress at the mall
Journal of the Academy of Marketing Science
·
2011
·
2 authors
227
citations
How website socialness leads to website use
European Journal of Information Systems
·
2010
·
4 authors
106
citations
It Depends
Journal of Service Research
·
2009
·
5 authors
87
citations
It’s all at the mall: exploring adolescent girls’ experiences
Journal of Retailing
·
2004
·
2 authors
268
citations
The effects of music, wait-length evaluation, and mood on a low-cost wait experience
Journal of Business Research
·
2003
·
3 authors
·
Open access
132
citations
The effects of wait expectations and store atmosphere evaluations on patronage intentions in service-intensive retail stores
Journal of Retailing
·
2003
·
3 authors
625
citations
The effects of appropriateness of service contact personnel dress on customer expectations of service quality and purchase intention
Journal of Business Research
·
2002
·
3 authors
209
citations
The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions
Journal of Marketing
·
2002
·
4 authors
2,256
citations
An exploratory study of a multi‐expectation framework for services
Journal of Services Marketing
·
2000
·
1 author
160
citations
Excitement at the mall: Determinants and effects on shopping response
Journal of Retailing
·
1998
·
2 authors
1,039
citations
Exploring internal customer service quality
Journal of Business and Industrial Marketing
·
1998
·
3 authors
112
citations
The effect of store name, brand name and price discounts on consumers' evaluations and purchase intentions
Journal of Retailing
·
1998
·
4 authors
·
Open access
1,414
citations
The Effects of the Service Environment on Affect and Consumer Perception of Waiting Time: An Integrative Review and Research Propositions
Journal of the Academy of Marketing Science
·
1996
·
2 authors
512
citations
Total Quality Management and Internal Customers: Measuring Internal Service Quality
The Journal of Marketing Theory and Practice
·
1996
·
4 authors
72
citations
The Influence of Store Environment on Quality Inferences and Store Image
Journal of the Academy of Marketing Science
·
1994
·
3 authors
1,538
citations
Do retail store environmental factors affect consumers' price acceptability? An empirical examination
International Journal of Research in Marketing
·
1994
·
2 authors
167
citations
Measuring Architectural Design Service Quality
Journal of Professional Services Marketing
·
1994
·
2 authors
62
citations
The Case Method of Instruction: Student-Led Presentations and Videotaping
Marketing Education Review
·
1993
·
2 authors
25
citations
An experimental approach to making retail store environmental decisions.
Journal of Retailing
·
1992
·
2 authors
1,001
citations