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James H. Gerlach · Study

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James H. Gerlach

10 works· latest 2009· 3 institutionscluster: provisional

h-index9

i109

Citations617

Works here10

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Most cited in this library

Perceived risk and the consumer buying process: internet airline reservations2005 · 246 citations
Perceived risk and e-banking services: An analysis from the perspective of the consumer2005 · 100 citations
A comparison of consumer views of traditional services and self‐service technologies2009 · 70 citations
Consumer views of self-service technologies2008 · 60 citations
ASSESSING PERCEIVED RISK OF CONSUMERS IN INTERNET AIRLINE RESERVATIONS SERVICES2004 · 41 citations

Works

10 shown

A comparison of consumer views of traditional services and self‐service technologies

Journal of Services Marketing·2009·3 authors

70citations

Consumer views of self-service technologies

Service Industries Journal·2008·3 authors

60citations

Perceived risk and e-banking services: An analysis from the perspective of the consumer

Journal of Financial Services Marketing·2005·3 authors

100citations

Perceived risk and the consumer buying process: internet airline reservations

International Journal of Service Industry Management·2005·4 authors

246citations

Cost Management Using ABC for IT Activities and Services: The IT Division of a Successful International Company Developed an Activity-Based Costing Model to Measure and Assign the Costs of the Initial IT Services the Division Provides, Enabling Better, More Accurate Productivity Measurement and Efficiency

Management accounting quarterly·2004·3 authors

22citations

ASSESSING PERCEIVED RISK OF CONSUMERS IN INTERNET AIRLINE RESERVATIONS SERVICES

Journal of Air Transportation·2004·3 authors

41citations

Determining the cost of IT services

Communications of the ACM·2002·5 authors

29citations

Transportation agencies experiences with decision support systems for airport ground access planning

Transportation·1998·2 authors

9citations

An OIS model for internal accounting control evaluation

ACM Transactions on Information Systems·1983·4 authors·Open access

18citations

Internal Accounting Controls in the Office of the Future

Computer·1981·4 authors

22citations