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Laurel Anderson · Study
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Author
Laurel Anderson
15 works
· latest 2021
· 2 institutions
cluster: provisional
Works
15 shown
Unintended Consequences in Transformative Service Research: Helping Without Harming
Journal of Service Research
·
2021
·
3 authors
·
editorial
·
Open access
55
citations
Service system transformation through service design: Linking analytical dimensions and service design approaches
Journal of Business Research
·
2021
·
7 authors
·
Open access
70
citations
Consumers on the Job: Contextualization Crafting in Expert Services
Journal of Service Research
·
2021
·
7 authors
·
Open access
38
citations
Elevating the human experience (HX) through service research collaborations: introducing ServCollab
Journal of service management
·
2020
·
7 authors
·
Open access
95
citations
The changing role of the health care customer: review, synthesis and research agenda
Journal of service management
·
2017
·
7 authors
·
Open access
196
citations
Responsibility and Well-Being: Resource Integration under Responsibilization in Expert Services
Journal of Public Policy & Marketing
·
2016
·
8 authors
·
Open access
98
citations
Billions of impoverished people deserve to be better served
Journal of service management
·
2016
·
8 authors
·
Open access
117
citations
Exploring dualities of service innovation: implications for service research
Journal of Services Marketing
·
2015
·
9 authors
·
Open access
39
citations
Transformative Service Research
Journal of Service Research
·
2015
·
2 authors
·
editorial
·
Open access
477
citations
Transformative service research: an emerging subfield focused on service and well-being
Edward Elgar Publishing eBooks
·
2014
·
3 authors
·
chapter
36
citations
Transformative service research: An agenda for the future
Journal of Business Research
·
2012
·
12 authors
996
citations
Immigration, Culture, and Ethnicity in Transformative Consumer Research
Journal of Public Policy & Marketing
·
2011
·
6 authors
46
citations
Symbiotic Postures of Commercial Advertising and Street Art
Journal of Advertising
·
2010
·
4 authors
76
citations
Street Art, Sweet Art? Reclaiming the “Public” in Public Place
Journal of Consumer Research
·
2010
·
4 authors
240
citations
Building Confidence in Creativity: MBA Students
Marketing Education Review
·
2006
·
1 author
24
citations