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Sherriff T.K. Luk

19 works· latest 2018· 2 institutionscluster: provisional

h-index19

i1019

Citations2,049

Works here19

Most cited in this library

The benefits of “Guanxi”: The value of relationships in developing the Chinese market1995 · 516 citations
Interaction behaviors leading to comfort in the service encounter2011 · 185 citations
Chinese puzzles and paradoxes: conducting business research in China2001 · 178 citations
Perception Gaps in Customer Expectations: Managers Versus Service Providers and Customers2002 · 160 citations
Gender and age as moderators in the service evaluation process2012 · 133 citations

Works

19 shown

Effect of multilevel trust on effort-in-use and service co-design behaviour

Journal of Services Marketing·2018·3 authors

26citations

The role of pre-consumption experience in perceived value of retailer brands: Consumers' experience from emerging markets

Journal of Business Research·2017·3 authors

99citations

Customer Participation Behavior in High- Versus Low-Contact Services: The Multiple Roles of Customer Trust

Journal of Global Marketing·2017·3 authors

31citations

Tourist Shoppers’ Evaluation of Retail Service: A Study of Cross-Border Versus International Outshoppers

Journal of Hospitality & Tourism Research·2015·3 authors·Open access

45citations

Shopping motivation as a moderator in the retail service evaluation

Journal of Services Marketing·2013·3 authors·Open access

50citations

Gender and age as moderators in the service evaluation process

Journal of Services Marketing·2012·3 authors

Interaction behaviors leading to comfort in the service encounter

Journal of Services Marketing·2011·2 authors

185citations

Managing both Outcome and Process Quality is Critical to Quality of Hotel Service

Total Quality Management & Business Excellence·2004·2 authors

48citations

Chinese puzzles and paradoxes: conducting business research in China

Journal of Business Research·2001·3 authors

178citations

Managing Direct Selling Activities in China

Journal of Business Research·1999·3 authors

74citations

Structural changes in China’s distribution system

International Journal of Physical Distribution & Logistics Management·1998·1 author

69citations

An examination of the role of marketing culture in service quality

International Journal of Contemporary Hospitality Management·1997·1 author

60citations

The benefits of “Guanxi”: The value of relationships in developing the Chinese market

Industrial Marketing Management·1995·4 authors

516citations

Value Segmentation of Tourists' Expectations of Service Quality

Journal of Travel & Tourism Marketing·1994·4 authors

48citations