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Joanne M. Sulek · Study
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Author
Joanne M. Sulek
7 works
· latest 2007
· 1 institutions
cluster: provisional
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7
Citations
817
Works here
7
95
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Most cited in this library
The Relative Importance of Food, Atmosphere, and Fairness of Wait
2004 · 564 citations
Customer satisfaction with waits in multi‐stage services
2007 · 77 citations
The Impact of a Customer Service Intervention and Facility Design on Firm Performance
1995 · 67 citations
Measuring performance in multi‐stage service operations: An application of cause selecting control charts
2005 · 58 citations
Statistical quality control in services
2004 · 21 citations
Works
7 shown
Customer satisfaction with waits in multi‐stage services
Managing Service Quality
·
2007
·
2 authors
77
citations
Measuring performance in multi‐stage service operations: An application of cause selecting control charts
Journal of Operations Management
·
2005
·
3 authors
·
Open access
58
citations
The Relative Importance of Food, Atmosphere, and Fairness of Wait
Cornell Hotel and Restaurant Administration Quarterly
·
2004
·
2 authors
564
citations
Statistical quality control in services
International Journal of Services Technology and Management
·
2004
·
1 author
21
citations
A Systems Model for Evaluating Transit Performance
Journal of Public Transportation
·
2000
·
2 authors
·
Open access
16
citations
Assessing the outcomes of quality improvement interventions
International Journal of Quality & Reliability Management
·
1995
·
3 authors
14
citations
The Impact of a Customer Service Intervention and Facility Design on Firm Performance
Management Science
·
1995
·
3 authors
67
citations