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Vlassis Stathakopoulos · Study
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Vlassis Stathakopoulos
2 works
· latest 2003
· 1 institutions
cluster: provisional
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Most cited in this library
Behavioural responses to customer satisfaction: an empirical study
2001 · 456 citations
Antecedents to perceived service quality: an exploratory study in the banking industry
2003 · 231 citations
Works
2 shown
Antecedents to perceived service quality: an exploratory study in the banking industry
International Journal of Bank Marketing
·
2003
·
3 authors
231
citations
Behavioural responses to customer satisfaction: an empirical study
European Journal of Marketing
·
2001
·
3 authors
456
citations