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Yu-Jen Cheng · Study

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Yu-Jen Cheng

1 works· latest 2011cluster: provisional

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The impact of service quality, customer satisfaction and loyalty in the restaurant industry: Moderating effect of perceived value2011 · 27 citations

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The impact of service quality, customer satisfaction and loyalty in the restaurant industry: Moderating effect of perceived value

IEEE International Conference on Quality and Reliability·2011·4 authors·other

27citations