SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Impact of CSR Practices on Customer Satisfaction and Retention: An Empirical Study on Foreign MNCs in Malaysia
16 references·1 citing·43 second hop
Impact of CSR Practices on Customer Satisfaction and Retention: An Empirical Study on Foreign MNCs in Malaysia (2013)Impact of CSR Practices on Customer Satis…The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services (2009)The relationships among servi…Is doing good good for you? how corporate charitable contributions enhance revenue growth (2009)Is doing good good for you? h…The Role of Corporate Social Responsibility in Strengthening Multiple Stakeholder Relationships: A Field Experiment (2006)The Role of Corporate Social …Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Corporate Social Responsibili…The Effect of Corporate Social Responsibility on Customer Donations to Corporate-Supported Nonprofits (2004)The Effect of Corporate Socia…Corporate Social Responsibility and Marketing: An Integrative Framework (2004)Corporate Social Responsibili…Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent (2002)Modeling customer perceptions…Does Doing Good Always Lead to Doing Better? Consumer Reactions to Corporate Social Responsibility (2001)Does Doing Good Always Lead t…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Sample size in factor analysis. (1999)Sample size in factor analysi…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Consumer responses to service failures: Influence of procedural and interactional fairness perceptions (1992)Consumer responses to service…The pyramid of corporate social responsibility: Toward the moral management of organizational stakeholders (1991)The pyramid of corporate soci…Corporate Social Performance Revisited (1991)Corporate Social Performance …Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach (1989)Consumer Perceptions of Inter…An Index of Factorial Simplicity (1974)An Index of Factorial Simplic…Impacts of Corporate Social Responsibility on Customer Satisfaction in Telecom Industry of Bangladesh (2014)Impacts of Corporate Social R…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding Customer Experience Throughout the Customer Journey (2016)Toward a Theory of Stakeholder Identification and Salience: Defining the Principle of who and What Really Counts (1997)Corporate Social Responsibility (1999)The Social Responsibility of Business Is to Increase Its Profits (2007)A Three-Dimensional Conceptual Model of Corporate Performance (1979)The Economic Institutions of Capitalism (1987)The Social Identity Theory of Intergroup Behavior (2004)Measuring Corporate Social Responsibility: A Scale Development Study (2008)Do Investors Value Sustainability? A Natural Experiment Examining Ranking and Fund Flows (2017)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Corporate Sustainability: First Evidence on Materiality (2016)Corporate Social Responsibility and Firm Risk: Theory and Empirical Evidence (2018)Alternative Ways of Assessing Model Fit (1992)Power analysis and determination of sample size for covariance structure modeling. (1996)Evaluating the use of exploratory factor analysis in psychological research. (1999)To Parcel or Not to Parcel: Exploring the Question, Weighing the Merits (2002)Best Practices for Developing and Validating Scales for Health, Social, and Behavioral Research: A Primer (2018)A Stakeholder Framework for Analyzing and Evaluating Corporate Social Performance (1995)The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications (1995)Strategic management a stakeholder approach (2010)Social Responsibilities of the Businessman (2013)An Investigation into the Determinants of Customer Satisfaction (1982)Models of Consumer Satisfaction Formation: An Extension (1988)Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Little Jiffy, Mark Iv (1974)Development and validation of a scale for measuring state self-esteem. (1991)Exploratory Factor Analysis: A Guide to Best Practice (2018)What We Know and Don’t Know About Corporate Social Responsibility (2012)Corporate social responsibility and access to finance (2013)The Impact of Corporate Sustainability on Organizational Processes and Performance (2014)
this work references cited by second hop

References

  • 1974An Index of Factorial Simplicity14,857 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1991The pyramid of corporate social responsibility: Toward the moral management of organizational stakeholders9,028 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1999Sample size in factor analysis.5,487 cited
  • 1991Corporate Social Performance Revisited5,116 cited
  • 2001Does Doing Good Always Lead to Doing Better? Consumer Reactions to Corporate Social Responsibility4,659 cited
  • 2006Corporate Social Responsibility, Customer Satisfaction, and Market Value3,436 cited
  • 1989Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach2,084 cited
  • 2004Corporate Social Responsibility and Marketing: An Integrative Framework1,872 cited
  • 2006The Role of Corporate Social Responsibility in Strengthening Multiple Stakeholder Relationships: A Field Experiment1,653 cited
  • 2004The Effect of Corporate Social Responsibility on Customer Donations to Corporate-Supported Nonprofits1,590 cited
  • 2009The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services1,422 cited
  • 2009Is doing good good for you? how corporate charitable contributions enhance revenue growth

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

986 cited
  • 2002Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent976 cited
  • 1992Consumer responses to service failures: Influence of procedural and interactional fairness perceptions781 cited
  • Cited by

    • 2014Impacts of Corporate Social Responsibility on Customer Satisfaction in Telecom Industry of Bangladesh20 cited