The Impact of Total Quality Management Practices towards Competitive Advantage and Organizational Performance: Case of Fishery Industry in South Sulawesi Province of Indonesia

Abstract

This study attempt to test the effect of Total Quality Management (TQM) practices \ntowards competitive advantage and organizational performance. The design of this \nresearch has quantitative approach. Data was collected by questionnaire instrument. The \nunit of analysis is big and medium scale fishery companies. The respondents in this \nresearch are the managers of fishery companies. The study utilized primary data which is \nobtained through questionnaire. The number of population was 66 fishery companies in \nSouth Sulawesi Province, Indonesia. Random sampling is used in the study. 55 complete \nquestionnaires were returned as a final sample. Three hypotheses have been developed \nthrough literature review and tested using Path Analysis performed by SPSS 18.00 \nsoftware. The results show that TQM practices have positive and significant effect both \non organizational performance and competitive advantage. Competitive advantage has a \npositive and significant effect on organizational performance. Organizational \nperformance is more influenced by competitive advantage than TQM practices

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