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The Hui Process: a framework to enhance the doctor-patient relationship with Māori.

Cameron James Lacey · Tania Huria · Lutz Beckert · Matea Gilles · Suzanne G Pitama

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Indigenous Health, Education, and Rights Patient-Provider Communication in Healthcare Cultural Competency in Health Care

Abstract

AIM: To describe a method of integrating cultural competency practice, specific to Māori, in the doctor-patient relationship. METHOD: The Hauora Māori curriculum at University of Otago, Christchurch has developed the 'Hui Process', a framework to guide clinical interaction with Māori derived from engagement and relationship building principles of Te Ao Māori. RESULTS: The current consensus from Māori health leaders, student feedback and anecdotal Māori patient feedback indicates the 'Hui Process' is easily learnt, well received by patients and can enhance the doctor-patient relationship. CONCLUSION: The introduction of the 'Hui Process' as a framework for building effective relationships between doctors and Māori patients has been well received in medical education. Clinicians should consider utilising the 'Hui Process'.

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