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PERSONAL DETERMINANTS OF ONLINE SHOPPING FRUSTRATION AND ITS INFLUENCE ON CONSUMERS' POSITIVE WORD OF MOUTH
16 references·1 citing·41 second hop
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References

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3,203 cited
  • 1997Growing Up Digital: The Rise of the Net Generation2,745 cited
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    • 2015WWW=WAIT, WAIT, WAIT: EMOTIONAL REACTIONS TO WAITING ON THE INTERNET20 cited