The relationships among critical success factors of knowledge management, innovation and organizational performance: A conceptual framework

Abstract

The purpose of this study is to explore the relationships among Critical Success Factors (CSFs) of Knowledge Management (KM), innovation and Organizational Performance (OP). From the point-of-view of this study, the major idea is regarding that the successful implementation of KM has a direct effect on OP improvement and indirect effect through innovation. The intensive review of previous study is explored a serious gap in the literature of relationships among CSFs of KM, innovation and OP. Subsequently, this study will try to fill the gap from the perspective of Resource-Based View (RBV) and Knowledge-Based View (KBV). This study is proposed a conceptual framework. The proposed conceptual framework is considered a contribution towards the enrichment of the relevant literature. Moreover, this study as a stepping stone for further research on finding importance CSFs of KM towards enhance innovation and improve OP.

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