Success Factors for Data Warehouse and Business Intelligence Systems

David R. Arnott

45 citations0/0 files storedJournal of the Association for Information Systems

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Big Data and Business Intelligence Information Technology Governance and Strategy ERP Systems Implementation and Impact

Abstract

Data warehouse (DW) and business intelligence (BI) systems are among the most important IT-based systems in organizations. The decisions made using these systems can fundamentally affect an organization’s nature and performance. This paper reports the results of a case study that investigated the nature of DW/BI development. The theory lens used to frame and analyse the research was critical success factors (CSF). Ten CSF were identified from previous research on executive information systems, DW, and BI. This CSF set was used to analyse the failure of a corporate DW/BI project and the subsequent success of a smaller, functional BI system. To overcome previous criticism of the CSF approach, the CSF were analysed within the project’s organizational context and in terms of the dynamics of CSF over the life of the project. The case provides a number of lessons for organizations embarking on enterprise-scale DW/BI projects. The study shows that the augmented CSF approach is useful in understanding DW/BI development.

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References

1984Case Study Research: Design and Methods 1994Qualitative Data Analysis: An Expanded Sourcebook 2001An Empirical Investigation of the Factors Affecting Data Warehousing Success1 2005A Critical Analysis of Decision Support Systems Research 2001Critical success factors revisited: success and failure cases of information systems for senior executives 2007The Dynamic Structure of Management Support Systems: Theory Development, Research Focus, and Direction1 1988Executive Support Systems: The Emergence of Top Management Computer Use 2004An AHP-based methodology to rank critical success factors of executive information systems

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2018Business Intelligence Success Factors:A Literature Review 2012Assessing Organizations Readiness toward Business Intelligence Systems: A Proposed Hypothesized Model 2013Factors Influencing Pervasiveness of Organisational Business Intelligence 2020Rank Critical Success Factors (CSFs) of Data Warehouse and Business Intelligence (DW/BI) Implementation in Banking Sector Using Analytical Hierarchy Process (AHP)2011

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